Replacement taxi companies


If you are looking for a replacement taxi company after a non-fault accident, we can deliver a plated and equipped replacement Taxi to you - pretty much anywhere in the UK.

Car Call have been providing independent accident assistance and replacement Taxi’s to both Fleet and owner driver operators for over a decade, so there’s not much we don’t know about the needs of this business

Get your repairs resolved and a replacement taxi delivered on the same day. Call us now on 02392 484 244 and start your claim today.


Claims without the pain

A claim on your Taxi insurance will almost certainly increase the cost your future premiums.

Our service keeps your drivers on the road, without the disadvantages of a claim on your own Taxi insurance.

If you make a non-fault claim on your Taxi insurance policy: -

  • You will almost certainly have to pay your excess up-front

  • The cost of your insurance is likely to increase

  • You may not be offered a suitable vehicle as a replacement



We arrange your repairs, provide a replacement plated/equipped taxi and also legal assistance if you need it.

All costs associated with the resolution of the accident are recovered directly from the at-fault driver on your behalf.


A complete solution

The services available to you: -

  • Completely independent accident assistance – an alternative to a claim on your insurance

  • Recovery of the Taxi to an approved accident repair centre or to a repairer you choose

  • Your accident is reported ‘for information purposes only’ to your insurance provider

  • A like-for-like plated and equipped Taxi is delivered to you, typically on the same day

  • The damage to your Taxi is assessed by an independent automotive engineer

  • Legal assistance is arranged with all claims to recover lost earnings and/or pursue an injury claim

  • All the costs associated with the accident are recovered directly from the at-fault driver’s insurer



To discuss the benefits of our service to your Taxi business or just start your claim now, call 02392 484 244 and we will be happy to help.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury