Replacement vehicles

We all lead busy lives these days and getting a replacement vehicle following a car accident is often a necessity, not a luxury.

If you have been involved in a car accident, you will probably need a replacement vehicle to use if yours is un-roadworthy. Even though you may have the facility of a replacement vehicle on your insurance policy, you may not be offered the type of vehicle that suits your needs.

Our independent claims service is used by thousands of drivers every year and includes a comparable replacement vehicle, accident repairs and legal assistance.

Will I get the type of vehicle I need?

If you choose to drive a particular type of vehicle, we appreciate that it's no use being offered an unsuitable vehicle as a replacement during the repair process. This is why we and our partners take care to match the type of vehicle you drive, to the vehicle we provide as a replacement.

Your replacement vehicle will typically be delivered to your home or place of work within 3 hours of starting your claim. We and our partners can provide a wide range of vehicles from sports cars to large commercials, so the chances are we and our partners can provide the type of vehicle you need.

What other services do you provide?

Our independent claims service aims to provide all the assistance you are likely to need following a road traffic accident. This includes the provision of a full vehicle accident repair service and of course, legal assistance if you need it.

Vehicle Accident Repairs

We will organise the repairs to your vehicle as part of your claim. We have a UK network of approved accident repair centres and will place your vehicle with a repairer that is local to you. Repairs to your vehicle are fully guaranteed and will be carried out to your vehicle manufacturer's specifications.

Legal assistance

Sometimes the circumstances of an accident require legal assistance in order to resolve issues that may arise.

Our claims service includes arranging this assistance on your behalf if you need it. Such issues could include:-

  • The recovery of expenses

  • The recovery of lost earnings

  • The recovery of storage charges for your damaged vehicle

  • Costs of possessions damaged or destroyed in the accident

  • Claims for personal injuries

To make a claim or simply find out more about our service, call us now on 02392 484 244 and one of our experienced claims advisors will be happy to help.

No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a comparable replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a comparable replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury