Road Accident Recovery Services


Car Call arrange recovery and repairs for thousands of stranded motorists every year following road accidents that were not their fault.

To get your vehicle recovered and repaired now call 02392 484 244 now.

Cost free repairs without a claim on your insurance

Instead of going straight to your insurance company, losing your no-claims bonus, paying your excess and then having to wait for a refund – our independent non-fault claims service solves all your accident related issues without making a claim on your car insurance policy.


Why not use my insurer?

Even making a non-fault claim on your car insurance policy can mean you still have to pay the excess before your car is repaired. You should be able to claim this back weeks or months after the accident – but if you use our service, you don’t have to pay anyone anything.

This can be infuriating for anyone who has a large excess, especially if you weren't responsible for the accident either.

Depending on the circumstances of your accident, we may be able to assist you without you resorting to a claim on your car insurance.

We and our partners help thousands of people every year by providing the services they need and recovering these costs directly from the insurer of the at-fault driver on their behalf.

How we can help: -

  • Your vehicle will be recovered to approved accident repair centre or repairer of your choice

  • We will arrange for a like-for-like replacement vehicle to be delivered to you, typically within 3 hours of your case being accepted

  • We can arrange for one of our approved accident repair centres to repair your vehicle or if you prefer, a repairing garage of your own choice

  • If you would like assistance with the recovery of costs for damaged possessions, lost earnings or help with a compensation claim, we can put you in touch with the solicitors we work with who will be happy to help

  • Our UK based claims team are always on hand to deal with your queries, 24/7



To find out how we can assist you, call 02392 484 244 and we will be happy to help.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury