Road accident injury claims


We provide independent road accident injury claims advice and assistance for drivers who are not at-fault for the accident they were involved in.

Because we specialise only in road traffic accident claims, the solicitors we work with have a wealth of experience in dealing with car accident cases, so you can be assured that you will receive the best possible help with your claim.

If you have a query regarding an injury claim, call on 02392 484 244 and we will be happy to help.


Am I entitled to claim compensation for my injury?

Anyone who has been involved in any type of accident where someone else was responsible is entitled to seek compensation for their injuries.

We appreciate that injuries can not only cause stress and discomfort at the time of the incident, but the injuries may require additional treatment to ensure the quickest possible recovery time.

In the case of permanent disabilities there are many other issues that will need to be taken into consideration when your settlement amount is decided.

In general, all of the following will be considered when assessing your compensation claim:

  • How much discomfort was suffered at the time of the incident

  • Any long term discomfort caused by the injury

  • How the injury is likely to impact your life

  • If you will have a permanent disability

  • If specialist treatment or therapy is required

  • If you require specialist medical aids or equipment

  • Costs of personal care or assistance

  • Any special modifications you may need to your home

  • Adapted vehicle or mobility aid requirements

  • Loss of potential earnings resulting from a disability



Can you help with other legal issues?

Whether or not you were injured, we and our partners can provide assistance with other non-fault accident related issues too.

These may include:

  • Loss of earnings - while you are recovering

  • Lost or damaged property - e.g. phones, tools, laptops etc.

  • Recovery charges - of your vehicle from the scene

  • Storage charges - if your vehicle is un-roadworthy



Can you help with my vehicle repairs or a replacement vehicle?

We provide a comprehensive independent claims service which also includes assistance with your vehicle repairs and a replacement vehicle.

The key benefits of this service are:

  • There is an alternative to a claim on your own insurance policy

  • No excess to pay

  • Your no-claims stays protected

  • Your vehicle will be repaired at an approved accident repair centre

  • Your vehicle repairs are fully guaranteed

  • You will receive a like-for-like replacement vehicle

  • Your replacement is delivered typically within 3 hours of starting your claim

  • We and our partners recover the costs directly from the at-fault drivers insurer


To make a claim or simply find out more about our service, call us now on 02392 484 244 and one of our experienced claims advisors will be happy to help.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury