Road accident, who recovers my damaged car


If you need to get a damaged vehicle towed or recovered from the scene of a road accident and you were not at-fault - call 02392 484 244 now and we will arrange to have your vehicle to be recovered and repaired at an approved accident repair centre - without a claim on your car insurance policy.


Why use your service instead of my insurer?

Thousands of people every year choose to use our independent non-fault claims service instead of making claims on their car insurance.

Why? – because they don’t want to pay their excess and they are not keen on having the cost of their insurance shoot up when they renew it.

Oh - and we provide a great service too!


How we assist you after an accident

We will arrange for your damaged vehicle to be recovered and taken to one of our quality approved accident repair centres where the damage will be assessed by an independent automotive engineer.

In the meantime, you will get a hire-car delivered to you that is a like-for-like replacement for your own vehicle.

Your vehicle will then be repaired according to your manufacturers specifications and returned to you in its pre-accident condition.

If you have had to stay off work due to an injury or you lost or damaged personal possessions in the accident, the solicitors we work with will arrange for the recovery of these expenses for you. If you wish to pursue an injury compensation claim, they can help with that too.

We will notify your insurer for ‘information purposes only’ so that they do not act on your claim.

So - if we can assist with your claim, we will look to provide the following services for you: -

  • A like-for-like replacement for your vehicle if it is un-roadworthy or in the process of being repaired

  • Your replacement vehicle will be typically be delivered to you within 3 hours of starting your claim

  • Your vehicle will be inspected by an independent automotive engineer to assess the extent of the damage

  • We will arrange for your vehicle to be repaired at an approved accident repair centre in your area

  • If you have a preference, we can arrange for your vehicle to be repaired at a repair centre of your own choice

  • Your repairs are guaranteed and are carried out according to your manufacturers specifications

  • If you require legal assistance, we and our partners can provide this as part of your claim



Call us now on 02392 484 244 for help and advice with your accident claim.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury