Roadside car accident assistance, repairs and claims management


Had a car accident and need your vehicle recovered and repaired - now?

Call 02392 484 244 if you were not at-fault – to get great service without a claim on your car insurance.

Speak to one of our friendly claims advisors and we can start the whole process for you straight away. Don’t worry about a thing – if you need to get a taxi or a train home, simply keep all your receipts and we will get everything refunded for you later.

We will get the damage to your vehicle assessed and the repairs started as soon as we can and in the meantime, arrange for a like-for-like replacement vehicle to be delivered to your home or workplace. Typically, this will happen within 3 hours of starting your non-fault claim with us.


I haven’t heard of this service before, why should I use it?

Not everyone is aware that if you were not at-fault for an accident, your insurer will almost certainly still require you to pay the excess on your policy before the repair process can be started.

If we assist with your claim, there is no excess to pay at all because you will not be using your insurer. Your no-claims bonus is also unaffected.


So how much does it cost?

we and our partners recover the costs associated with your claim directly from the insurer of the at-fault driver..

In fact you will probably save money because your annual insurance premium should not increase as you are not using your insurance policy.


We manage your accident claim – not your insurer

Our assistance includes all benefits you would expect from a fully featured insurance policy, but without any of the disadvantages.

Our service includes: -

  • Your damaged vehicle will be repaired at an approved accident repair centre or at a repair centre of your own choice

  • You will be provided with a like-for-like replacement for your vehicle if it is un-roadworthy and/or being repaired

  • We deliver the replacement vehicle to your home or place of work, typically within 3 hours of taking your claim

  • Legal assistance is arranged for issues including the recovery of lost earnings and/or claims for injury compensation



To find out more about our service or you would just like some advice, call us on 02392 484 244 and we will be happy to help.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury