Roadside recovery - will my insurance pay for this
If you have just broken down, you will have to arrange recovery of your vehicle using your breakdown cover if you have it - if not, you will have to pay for a recovery provider.
If you have had an accident and you have fully comprehensive cover on your insurance, your insurer should cover the cost of your vehicle recovery.
If you have third party cover on your insurance, you will typically be responsible for the cost of the recovery unless you were not at-fault for the accident, then the costs should be recoverable from the at-fault driver’s insurer.
The advantages of making a non-fault claim independently of your insurer
If you are looking to make a car accident claim, we may be able to provide the recovery, repair and legal assistance you need, without you having to make a claim on your car insurance policy.
Making a non-fault accident claim using our independent claims service has many benefits over a claim on your car insurance: -
You will not have to pay your insurance excess
Your insurance premiums should not increase
If your no-claims discount is not protected, you could lose it
We provide a like-for-like replacement hire-vehicle ‘as standard’
There could be limitations on the length of time you can use a courtesy car
You may not have a choice where your vehicle is repaired
Your policy may not include legal assistance
We independently provide a range of services to drivers following non-fault accidents. there is an alternative to a claim on your own car insurance.
These services include repairs to your vehicle, providing a replacement vehicle and legal advice and assistance.
When your non-fault claim is complete, we and our partners recover the costs from the insurer of the at-fault driver on your behalf.
We arrange your vehicle repairs
We have a UK wide network of approved accident repair centres offering quality, guaranteed repairs to manufacturer specifications.
If you would like to use an alternative garage, just let us know and we can arrange this for you.
Get a suitable like-for-like replacement hire vehicle
We will provide a replacement vehicle that suits your needs.
We will provide you with a 'like-for-like' replacement for your vehicle, which means that your replacement will be matched as closely as possible to the type of vehicle you normally drive.
We will arrange your legal assistance
Often accident claims may require legal assistance to recover lost earnings, un-insured losses or compensation for injuries.
The solicitors we work with specialise only in road accident related issues and you can be assured that we will aim to achieve the best possible outcome for your claim.
To find out how we can help you following your accident, call us on 02392 484 244 and we will be happy to help.
Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call UK and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.