Roadside vehicle accident recovery and repair with no insurance claim


If you have been involved in a road traffic collision that was not your fault, we can organise all the assistance you need without you having to make a claim on your car insurance and lose your no-claims bonus.

Call 02392 484 244 and we will organise your vehicle recovery now and start a non-fault accident claim.

Your vehicle will be recovered to an approved accident repair centre in your area. Here an independent automotive engineer will assess the damage to your vehicle and prepare a repair estimate.

Our quality approved repair centres are all across the UK, so you can be assured that there will be one in your area.

Your vehicle will be repaired to its pre-accident condition according to your manufacturer specifications and only using genuine parts.

As we regularly arrange so many car accident repairs for our customers, it puts us in the unique position knowing and working with some of the best accident repair centres in the country.


Why avoid non-fault claims on your car insurance?

If you have a large excess on your policy, this obviously keeps your annual insurance costs down.

Unfortunately however, you will almost certainly still have to pay your excess if someone runs into you. Also - if your insurer deals with your non-fault claim, you are also likely to lose your no-claims discount for that year and so the cost of your insurance will go up.

We and our partners offer our customers a comprehensive range of accident services and because we and our partners recover the costs associated with your accident claim directly from the at-fault driver’s insurer.


How we assist you

we and our partners can provide you with the following services after your accident: -

  • Your vehicle is recovered to an approved accident repair centre or a repairer you choose

  • Delivery of a like-for-like replacement for your vehicle if it is un-roadworthy or being repaired, typically within 3 hours of accepting your claim

  • Your replacement vehicle can be delivered to your home or place of work

  • Your damaged vehicle will be repaired according to your manufactures specifications

  • All your repairs are fully guaranteed

  • We can arrange legal assistance with accident related issues such as the recovery of loss of earnings, un-insured losses or claims for compensation

  • We and our partners recover costs from the at-fault drivers insurer,.



To find out more about any of our services, simply call 02392 484 244 and we will be happy to help.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury