Swiftcover Insurance car claim?


Why you may not want to claim on your insurance after a no-fault accident. Compare our services to those provided in your policy, contact us today.



Get free independent alternative advice by calling Car Call today on the number above and compare our services to that of your insurance company after an accident.

As a Swiftcover customer you may be looking to make a claim on your car insurance policy after an accident. But did you realise that you also have the option of making your accident claim independently of your insurer, if you were not at-fault?

Car Call and its partners can assist anyone with any valid car insurance to get their vehicle repaired – but without a claim on your insurance.

We and our thousands of customers believe our service offers many benefits over an insurance claim.

To make a comparison between a claim on your policy and our independent assistance, call 0330 058 1704 and we will be happy to help.

Typically if you make a non-fault accident claim on a car insurance policy, you may initially have to pay your excess before your vehicle will be repaired.

Your insurer should then recover this money at a later date from the at-fault driver’s insurer, but by using our alternative assistance instead of your insurer - there is no excess to pay.

Car Call and its partners help thousands of people every year get their cars repaired, a replacement hire-car and legal assistance – all without a single claim on their car insurance.

We can help you in the following ways: -

  • If your car is damaged and unroadworthy, we arrange a like-for-like replacement hire-car to be delivered to you. Typically the vehicle is delivered within 3 hours of accepting your claim

  • We will arrange for your vehicle to be repaired to one of our approved accident repair centres

  • If you want to have your vehicle repaired elsewhere, just let your claims advisor know and we can arrange that for you

  • Legal advice regarding any aspect of your claim is available from our partner solicitors

  • Costs and charges for our assistance are recovered directly from the insurance provider of the person responsible



Please call us 0330 058 1704 to start your independent accident claim today.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury