Taxi Accident Claims


As Taxi operator/driver you need to be confident that your business is protected if your vehicle is seriously damaged in a road traffic collision.

Our dedicated claims management solutions for Taxi private hire and/or Taxi fleet operators do exactly that.

In the event of a non-fault accident we provide fully equipped/plated replacement Taxi cabs and arrange quality assured repairs to your vehicles. Our UK based claims team are available 24 hours a day to deal with your accident claims.

As we act independently of your insurer, it means we and our partners can provide a bespoke service that suits your business. Also as you are not claiming on your vehicle insurance policy, the non-fault claim has no effect on your policy premiums and you have no excess to pay.


We provide a personalised service

When you make a claim with us you will get a personalised service, with a specific named advisor who will deal with all aspects of your claim.


I will need my vehicles replaced quickly

If your Taxi is un-roadworthy, we will provide you with a like-for-like plated/equipped taxi vehicle typically within 3 hours of starting your claim.

Your Taxi will be recovered to one of our UK network of accident repair centres and repaired to manufacturer specifications using genuine replacement parts.


Can you help my drivers if they are injured and cannot work?

If a driver has suffered an injury, we can arrange legal assistance for them if they wish to pursue a claim for injury compensation. If they are unable to work for a period of time we can also help them recover their lost earnings.


Do you report claims to insurers?

We provide a full fault claims reporting service for all our clients. We know how frustrating it can be to be put in a call hold queue, that’s why your drivers will get straight through to us immediately. Your claims advisor will then report the claim to your insurer on your behalf.


Minimise your accident related costs

We and our partners recover of the costs from the at-fault driver’s insurer.

To find out how our service can benefit your taxi business, simply call 02392 484 244 and we will be happy to help.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury