Taxi Accident Repair


If you have been involved in an accident in your Taxi, then look no further.

Taxi drivers need specialist assistance following road traffic accidents, because they need to get a specialised replacement vehicle – not just any car will do.

It also needs to be sourced and delivered promptly, as every hour without their Taxi cab means an hour’s lost business.

Car Call and its partners provides no-cost accident assistance for Taxi drivers of all types, whether they be private hire or a Hackney Carriage, if they have been involved in an accident that was not their fault.

Even if you are just looking for a good repair centre in your area, give us a call on 02392 484 244 and we can try and find one for you from our approved UK network of repair centres.


Don't I have to use my insurer for all my accidents?

You are obliged to tell the insurer of your Taxi if you have had an accident, but if you are not at-fault – we can independently handle your claim for you and will inform the ‘for information purposes only’ so they do not actually deal with the repairs etc. for you.

All the costs and charges associated with our service will be recovered directly from the insurer of the at-fault driver.

Our independent non-fault claims service delivers a number of clear benefits over a claim on a Taxi insurance policy: -

  • You do not have to pay your excess

  • The future cost of your insurance should not be affected by your claim with us

  • We and our partners provide you with a guaranteed like-for-like replacement plated Taxi whilst yours is out of action

  • You can choose where your Taxi is repaired



Everything you need to keep your Taxi business running

We provide a range of services that ensure that you keep earning - whilst your Taxi is getting the best possible repair.

Just check out our services below: -

  • A like-for-like replacement plated Taxi is delivered to your door

  • Your replacement Taxi is delivered typically within 3 hours of accepting your claim

  • Your Taxi is repaired at one of our approved accident repair centres or at a repairer of your own choice

  • All repairs are carried out according to manufacturer specifications and fully guaranteed

  • Legal assistance is arranged for issues such as the recovery of expenses, lost earnings or claims for compensation

  • 24/7 help and advice from our UK based claims team



To get your Taxi repaired right now, call us on 02392 484 244 and one of our claims advisors will be happy to help.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury