Taxi accident insurance claim


If you are considering a claim on your Taxi insurance after an accident that was not your fault, then stop - and read this first! We can probably save you money and some of your precious time!

In the UK the law states that the insurer of the driver responsible should pay all reasonable costs to ensure that you are not left out-of-pocket as a result of the accident that they caused.

Unfortunately however, your insurer is likely to increase the future cost of your insurance because of your non-fault claim, as you will almost certainly be considered to be more of ‘a risk’ despite the fact that you did not cause the accident.

You will probably also have to pay your excess up-front to get your Taxi repaired, and then have to wait for it to be recovered weeks or even months later.

Car Call and our partners can provide independent accident assistance that enables you to get your Taxi repaired, provide you with a replacement plated Taxi and assist with any legal matters – without a claim on your Taxi insurance.

What’s more, because we arrange your assistance and recover the costs back for you from the at-fault drivers insurer.


How our independent claims service works

We and our partners help thousands of drivers every year make their claims using our independent non-fault claims service instead of a claim on their own insurance.

We and our partners organise your Taxi repairs, provide a like-for-like replacement plated hire-Taxi, and arrange legal assistance to recover any earnings you may have lost and/or pursue a claim for injury compensation if you need it.

We will even let your insurer know about the accident for ‘information purposes’ only, so you do not invalidate your Taxi insurance policy.

By using our service you will get the following benefits.

  • Your insurance costs should not increase because you are not making an insurance claim

  • There is no excess to pay

  • We deliver a like-for-like replacement plated Taxi for you to use if yours is un-roadworthy and /or being repaired

  • Your replacement Taxi is delivered typically within 3 hours of starting your claim

  • Your Taxi is repaired at an approved accident repair centre or at a repair centre you choose yourself

  • We arrange legal assistance to recover your lost earnings and deal with any injury claims

  • We and our partners recover costs and charges directly from the at-fault driver’s insurer

  • Our experienced advisors are available 24/7 to assist with your queries



To avoid a claim on your Taxi insurance and get you back on the road asap, call us on 02392 484 244 today.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury