Taxi cab replacement services


Car Call and its partners provide Taxi cab drivers - whether they are private hire vehicles or Hackney Carriage licenced, to get suitable replacement Taxi’s delivered to them in the event of a non-fault Taxi accident.

We understand that most Taxi cab drivers can’t afford to be without their vehicles for any length of time without losing substantial amounts of income.

That’s why our non-fault replacement hire and repair services can save you time and money by avoiding an expensive claim on your own Taxi insurance policy.


Get exactly the type of Taxi you need, not an inferior replacement

If you drive a prestige vehicle as a Taxi or even a large MPV, we will ensure that your replacement vehicle matches the make and model of your own as closely as possible.

We are sure you don’t like to disappoint your customers, that’s why we aim not disappoint ours!

A suitably equipped/plated Taxi cab will be delivered to you, so you can continue your business operation for the duration of the repairs to your own vehicle.

Because we and our partners recover the costs on your behalf directly from the at-fault driver’s insurer, you will not have to pay any costs for our assistance.


About the repairs to your Taxi

Repairs to your taxi will be arranged at one of our approved accident repair centres.

Our repair centres only receive approval once they have demonstrated a consistently high quality repairs and customer service.

If however you would still prefer to have your vehicle repaired by a repairer you are familiar with, we can arrange for your Taxi to be repaired at their garage instead.


Avoid adding claims to insurance claims history

Our hire and repair service is completely independent of your own insurer, so you do not have to make a claim on your Taxi insurance.

This means that you should not have to put up with an increase in your Taxi insurance premiums because of a non-fault claim being added to your claims history.

We will also notify your insurer for ‘information purposes only’ as required by law, so it is not be registered as a ‘claim’ on your policy.

We even arrange legal assistance for you if you need it.

For a quality repair and fast replacement Taxi after your non-fault accident, call 02392 484 244 or just complete our simple online form using the button below.



Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury