Taxi driver claims


If you have had an accident in your Taxi and you were not at-fault, we can help get your Taxi repaired and provide a replacement without a claim on your own Taxi insurance policy.

We can typically provide a replacement Taxi within 3 hours of starting your claim.

Car Call have been independently helping owner driver Taxi’s and fleet Taxi operators for over 10 years now.

Our non-fault claims service enables you to get your vehicle repaired and stay mobile with a like-for-like replacement plated/equipped Taxi so that the effects on your business are kept to the minimum.


The disadvantages of non-fault claims on your Taxi Insurance

As everyone knows, adding any type of claim to your vehicle insurance will only result in the cost of your insurance increasing the next time you renew.

This is why it simply makes sense to let us resolve your accident claim independently of your insurer, so the accident does not get added to your processed claims history.

Another disadvantage of an insurance claim is that you will almost certainly still have to pay your excess before your vehicle is repaired and have to wait weeks or months before you get your money back from the at-fault drivers insurer.

As a Taxi driver, getting the right type of replacement vehicle is obviously a major issue.

We aim to provide a suitable plated Taxi of a similar make and model to your own, typically within 3 hours of starting your independent claim with us.


Your Taxi is repaired at an approved accident repair centre

We will arrange for your Taxi to be repaired at one of our UK network of approved accident repair centres. Our repairers only use original parts and have been approved by us due to their excellent customer service and the fact that your repairs are fully guaranteed.

Also, you do not have to accept your vehicle back until you are satisfied with the results.


We also arrange any legal assistance you may need

If you have been unable to work for any length of time due to an injury, we will arrange legal assistance to recover those lost earnings and can look to claim personal injury compensation too.


An alternative to a claim on your insurance

We will recover the costs associated with your claim from the insurer of the person responsible for the accident.

To find out how we can help you, call 02392 484 244 or just complete our simple online form using the button below.



Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury