Taxi injury and compensation claims


If you have had an accident in your Taxi that was not your fault, you are entitled to pursue a compensation claim for your injuries.

Car Call and its partners provides independent accident assistance services to Taxi operators of all sizes. Our non-fault claims service (which doesn’t cost you anything) enables you to get legal assistance with claims for injury compensation as well as your vehicle repairs and replacement Taxi’s.

We and our partners help thousands of drivers every year claim the compensation they deserve if they suffered injuries caused by a careless driver.

Compensation claim settlements can range from a few hundred pounds to many thousands for more serious injuries.


How are injury claim amounts decided?

Your appointed solicitor will discuss the extent of your injuries and the effect they are likely to have on your income and your day-to-day living.

Your final claim settlement will take into account the following:


  • How much discomfort you suffered at the time of the accident

  • How your injury is likely to impact on your life

  • If you require specialist treatment or therapy to aid the recovery process

  • If the injury is likely to lead to a permanent disability

  • Costs of medical aids or equipment you may need

  • Personal care or assistance requirements

  • Any modifications you may need to your home

  • Adapted vehicle or mobility aid requirements

  • Loss of earnings if you are unable to work



Is the compensation process difficult and will I have to go to court?

We make the process of making your injury claim as straightforward as possible for you. We will send someone to help you complete the necessary documents and you are of course welcome to call us at any time to answer any questions or to get an update on how your claim is progressing.

The vast majority of injury compensation claims are settled between your appointed solicitor and the legal representatives of the at-fault driver, they rarely need to go to court.

You can be assured that your appointed solicitor will always look to achieve the best possible claim settlement for your particular injury.


So I don’t have to go through my insurance provider?

No. We manage your entire accident claim from start to finish, you don’t have to make a claim on your own insurance policy.

If you would like to make a compensation claim after an accident in your Taxi or you would just like some free advice, call on 02392 484 244 and we will be happy to help.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury