Taxi passenger insurance


If you have been injured as a passenger in a taxi, your taxi should be both licenced and insured specifically to carry fare paying passengers.

This enables you to seek compensation for any injuries you have sustained if the taxi driver caused the accident due to careless driving.

If it turns out that that the driver was not at-fault and another vehicle involved was, then your injury claim would be made from the insurer of the other driver instead.

Car Call and its partners provide road accident assistance for anyone who has suffered an injury or had their vehicle damaged as a result of a careless driver.


The solicitors we work with only deal with road accident related issues

The solicitors we work with have a wealth of experience dealing with road accident related claims because these are the only type of claims they deal with.

We like to make things as simple as possible for you by explaining the process in plain jargon-free English and also by keeping the paperwork involved to the minimum.

To make things easier we even send a representative to your home to discuss your claim and help you complete any paperwork required.

Your appointed solicitor will always look to achieve the best settlement for your particular situation.


How your settlement is worked out

Anyone who has genuinely been injured as a result of someone else’s careless driving or negligence is legally entitled to seek an appropriate financial compensation settlement for their injury.

When assessing the amount of compensation to be sought from the at-fault drivers insurer, there are a number of factors that will be taken into account.

  • What kind of injury you have

  • The amount of stress and discomfort you suffered in the accident

  • The time it will take to fully recover or if you are likely to be left with a permanent disability

  • How the injury may affect your daily life and your current or future employment

  • What special equipment you may need to live with a permanent disability

  • Special assistance, therapies or medical treatments needed to ensure the best possible recovery

  • Long term care needs

  • How much income you are likely to have lost due to your inability to work



Once these factors have been considered, discussed and agreed with you, your appointed solicitor will approach the relevant insurer for your settlement.

To start your taxi injury compensation claim today, call us on 02392 484 244 and an experienced advisor will be happy to help.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury