Tow van to garage after accident


Why you may not want to claim on your insurance after a no-fault accident. Compare our services to those provided in your policy, contact us today.



Get free independent alternative advice by calling Car Call today on the number above and compare our services to that of your insurance company after an accident.

Had a non-fault accident in your van and need it taken to a repairer right now? Car Call can do this for you and organise your repairs, a like-for-like replacement van and legal assistance – all without a claim on your van insurance!

Thousands of drivers every year use our alternative accident assistance because they don’t want to pay their excess on an insurance claim and wait weeks or months to get it recovered.

As we are independent of all insurers, none of these restrictions apply to our service.

We simply organise the assistance you need and recover the costs directly from the insurer of the at-fault driver.

To get your van recovered and get assistance without a claim on your van insurance call 02392 484 244 and we will be happy to help.

If you rely on your van for your business, you probably can’t afford to be without it for any length of time or have to put up with a ‘replacement’ from your insurer that may not be suitable for your needs.

As part of our service, we and our partners will provide you with a like-for-like replacement for your van and will deliver it to you typically within 3 hours of starting your accident assistance with us.

Remember – you are not making a claim on your van insurance, so there is no excess to pay, your no-claims stays intact, and the cost of your insurance is not affected by a claim on your policy.


No need to add another claim to your insurance history

It does not matter to us whether us what type of insurance cover you have, our independent accident assistance provides the same comprehensive range of services to all our customers.

  • Your van is recovered to an approved local accident repair centre

  • You get a like-for-like replacement hire-van to use if yours is un-roadworthy and/or being repaired

  • Your replacement van is will be delivered typically within 3 hours of accepting your claim

  • Your van is repaired at one of our approved accident repair centres or at a repair centre of your own choice

  • Repairs to your van are fully guaranteed and carried out according to your manufacturers specifications

  • Our partner solicitors will provide legal assistance to recover the cost of damaged tools or equipment, expenses, lost earnings or pursue a claim for injury compensation

  • Help is available 24/7 to assist with all your claim queries



To get your van recovered and start your non-fault assistance today, call 02392 484 244 and we will be happy to help.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered, and information given on this page is provided by Car Call and its partners, no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury