UK Recovery Operators


If you are searching for a UK Recovery Operator and need your vehicle recovered after a non-fault road accident – then look no further!

Our network of approved accident repair centres covers most of the UK mainland and we can arrange for the recovery of your vehicle at the expense of the insurer of the person at-fault.

If you have had an accident that was not your fault and you need it recovered today – call us now on 02392 484 244 and we will be happy to help.

Car Call and its partners arrange independent recovery services and complete accident assistance for drivers of all types of vehicles.

We also organise your vehicle repairs, providing you with a like-for-like replacement vehicle and arrange your legal assistance.

Our assistance is provided independently of all insurers and as an alternative to a claim on any car insurance policy.

Car Call arrange vehicle recovery and accident assistance for thousands of people every year. Unlike your insurer we do not require you to pay any excess and of course your no-claims bonus will stay intact.

You simply notify your own insurer of your accident for ‘information purposes only’.

We and our partners will then be happy to arrange the following assistance for you:

  • The recovery of your vehicle from the scene of the accident

  • We take the details of your accident, check the liability and then start organising everything for you

  • We provide a like-for-like replacement vehicle which is delivered typically within 3 hours of accepting your claim

  • Damage is assessed by an independent automotive engineer

  • Repairs are made at an approved accident repair centre in your area or at a repair centre of your own choice

  • Legal assistance is provided by our partner solicitors, for issues such as lost earnings, expenses or claims for personal injuries

  • Our claims advisors are available 24/7 to assist with any queries



To get your vehicle recovered today and start your independent accident claim, call 02392 484 244 and one of our experienced advisors will be happy to help.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered, and information given on this page is provided by Car Call and its partners, no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury