Uber Taxi driver accident repairs


As an Uber Taxi driver you obviously rely on having a functioning vehicle to operate your business. So if you are involved in an accident it is vital that your vehicle is repaired promptly and you are provided with a suitable replacement to use while your repairs are carried out.

Car Call have been providing independent accident assistance for owner driver Private Hire Taxi’s and fleet Taxi operators for over 10 years.

Our independent claims assistance service does exactly that for anyone involved in an accident that was not their fault.

We arrange the best possible repair for your vehicle, whilst also providing you with another plated private hire-Taxi to use as a replacement.

We and our partners then recover the costs directly from the at-fault driver’s insurer on your behalf.


What about a claim on my Taxi insurance?

If you make a claim on your Taxi insurance, it is likely that your non-fault claim will have an impact on the future cost of your insurance.

We operate independently of any insurer, so we can offer you excellent accident aftercare without the restrictions of your insurance policy and our service ensures your accident is resolved without it counting against you – because you are not making a claim on your policy.

This also means that whatever excess you have – you won’t have to pay it and claim it back again later.

We will arrange your repairs, delivery of a like-for-like replacement plated Taxi and even legal assistance to recover any un-insured losses.


This is how it works

We basically provide everything you would expect from the perfect Taxi insurance policy – but without any of the disadvantages.

  • A like-for-like replacement plated Taxi if yours is un-roadworthy and/or being repaired

  • Your replacement Taxi is delivered typically on the same day we receive your non-fault accident details

  • We will arrange repairs at one of our approved accident repair centres or at a repairer you specify yourself

  • Repairs to your vehicle are fully guaranteed and carried out according to your manufacturers specifications

  • We will arrange legal assistance with the recovery of expenses, lost earnings, and personal injury compensation claims

  • We will report your accident ‘for information purposes only’ to your insurer so you fully comply with the terms of your policy

  • There is no claim made on your Taxis insurance policy



We independently help thousands of drivers every year with their road accident claims.

If you want to make your non-fault accident claim without a claim on your own insurance, call us on 02392 484 244 and we will be happy to help.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury