Zenith Insurance car claim?


Why you may not want to claim on your insurance after a no-fault accident. Compare our services to those provided in your policy, contact us today.



Get free independent alternative advice by calling Car Call today on the number above and compare our services to that of your insurance company after an accident.

If you are a Zenith Insurance policyholder and have recently had an accident, you may choose to make a claim on your policy in order to get your car repaired.

This of course makes sense if you were at-fault for the accident, but what if you weren’t?

Car Call helps thousands of motorists every year get their vehicles repaired and provides a like-for-like replacement hire car – as an alternative to a claim on their car insurance.

To find out how our independent accident assistance benefits you, call 0330 058 1704 and we will be happy to help.


Accident assistance without an insurance claim?

We and our partners provide our customers with the assistance they need to resolve the consequences of their accident.

Your car is repaired, you get a like-for-like hire car to use during your repair and our partner solicitors will provide you with the legal assistance you need.

When your repairs/assistance is complete, we recover the costs at the end of your claim directly from the insurer of the person responsible on your behalf. Simple.

Remember, as your insurer is not dealing with your claim, you will not have to pay the excess on your policy and the cost of your next insurance premium should not increase as a result.

We and our partners provide you with: -

  • A like-for-like replacement hire-car if yours is un-roadworthy or being repaired, typically within 3 hours of accepting your claim

  • Your hire-car can be delivered to your home or place of work

  • Your car is repaired at one of our approved accident repair centres or at a repair centre you choose

  • All your repairs are fully guaranteed and only original parts are ever used

  • Should you need legal assistance with loss of earnings recovery or to pursue an injury claim - our partner solicitors will be happy to help


  • No claim on your own insurance means no excess to pay and your no-claims bonus stays intact



To find out more about our accident assistance, simply call 0330 058 1704 for help and advice.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call and its partners, no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury