Save time and money on car
accident insurance claims


It is estimated that more than 10,000 car accidents of varying severity occur in the UK every day. This means that thousands of private car owners are having to spend their own time and energy trying to sort out the many issues that inevitably arise as a result of their car accident claim.

These issues can include such things as organising repairs, speaking to their insurers and dealing with personal injury compensation claims or more commonly, claims for whiplash injuries.

All these issues involve many phone calls and discussions which can cost you both time and money. Often the most time consuming part of the process involves dealing with your insurance company. Additionally finding a suitable repairer and dealing with them once you have found one, can take up a lot of time and effort which most people would rather spend doing other things.

Despite having insurance cover it is likely that you are the one who is going to be doing a lot of the 'chasing around' to get these issues resolved and yourself back on the road. Inevitably this is likely to cause a lot of stress on both you and your family, and bearing in mind that you may be suffering physically as result of the car accident, it is something you would want to avoid.

Taking the stress out of an accident claim

If you are recovering from the stress and discomfort of being involved in a car accident that was not your fault, we at Car Call and our partners can help.

Under UK law you are entitled to claim back ALL your costs and expenses from the at-fault drivers insurance company. This means that you can have an equivalent replacement hire-car, you can recover any lost income and expenses and you can receive compensation for injuries such as whiplash, which is a common injury sustained in even minor collisions.

At Car Call we and our partners can make all these arrangements for you. We will deal with the majority of the paperwork, phone calls and general organisation for you. Our experienced claims advisors will discuss your requirements with you and keep you informed with how everything is progressing, letting you know at every stage what you need to do and when you need to do it.

At no time will you be presented with any hidden fees or charges, and because your insurer does not need to be involved - you will have no excess or adverse affects on your insurance premiums.

Should you need to make an injury compensation claim, this will be handled on your behalf by the solicitors we work with, who will seek the best claim settlement they can for your injury.

If you have been involved in a non-fault road accident, we can help you get free accident repairs and a replacement hire vehicle. We achieve this by recovering all costs from the at-fault drivers insurance company on your behalf.

Please call us now on 02392 484 244 , and one of our experienced claims advisors will be happy to assist you.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury