Make a successful car accident compensation claim



For free expert help and advice to make a successful car accident compensation claim, call 02392 484 244 and we will be happy to help.

The key to making a successful compensation claim is to provide as much evidence as possible to prove that your car accident was not your fault.

If the other driver is disputing that it is their fault (ie. disputing liability), then you will have to provide evidence to prove your version of events.

There are 3 main ways that could help prove that the other driver was liable:

  • Evidence from independent witnesses

  • Closed Circuit Television (CCTV) video of the incident

  • Photographic evidence


Independent witnesses

An independent witness is someone who saw the accident but does not know you. This means that they can be relied upon to provide an objective un-biased description of the accident.

Generally anyone who is travelling in your vehicle at the time of the accident is NOT considered to be an independent witness, with the possible exceptions of bus, coach or taxi passengers.


Closed Circuit Television (CCTV) evidence

The use of CCTV cameras is widespread in the UK in both security and public safety applications. It is worth checking the location of your accident - even if is after the event, as most CCTV camera systems are designed to record and store images for days or even weeks at a time.

If there is a camera that may have captured your accident, then you can ask the owner if you can have a copy of the video. Some private companies may ask for a fee for doing this, but public road traffic camera operators should give this for free.


Photographic evidence

Most people carry mobile phones equipped with cameras these days. If you are ever involved in any kind of accident it is always a good idea to take photos of the positions and damage to vehicles if it is safe to do so.

Just as a CCTV clip can help show what happened, a selection of still photos (or video) of the positions of vehicles after the accident may be able to show clearly who was at-fault.


Legal assistance with your compensation claim

the solicitors we work with specialise in road accident related claims, so you can be assured that your claim is in safe hands.

After a medical assessment your appointed solicitor will discuss your situation with you and look to pursue a compensation settlement that is in your best interests.


To start your compensation claim now or to get some free advice, call on 02392 484 244 and we will be happy to help.



No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury