I want to use my own garage after an accident
Insurance companies may insist that you use a specific garage for your post-accident vehicle repairs. This may not be your preferred choice if you want to use a manufacturer approved repair centre or you just want to use a garage you have used before. To discuss your accident repair requirements, call us 02392 484 244 and we will be happy to help.
Anyone who has been involved in a non-fault accident should have the option to choose who repairs their vehicle. Our independent claims service enables anyone to receive assistance following a collision, including the option of choosing the repairer.
How is your claims service different?
We and our partners organise all the services you need to resolve your accident issues and recover these costs directly from the insurer of the at-fault driver.One of the key advantages of our service is that you do not have to make a claim on your own insurance policy. As you are not claiming on your own insurance you will not have to pay your excess and your insurance premium should not increase because of your accident.
How does your claims service work?
When you contact our claims line, we will take the details of your accident and confirm who was at-fault. Once liability has been established, we will arrange for a comparable replacement vehicle to be delivered to you.The next step is to arrange for an independent engineer to inspect and assess the damage to your vehicle. If the garage of your choice is not already part of our repair network, we will contact them to arrange your repairs.
If you require legal assistance this will also be arranged for you. On completion of your repairs and/or legal assistance we will recover the costs on your behalf. At no point will you be required to pay for any of our services.
A summary of our service is shown below:
- A replacement vehicle will be delivered to you typically within 3 hours (if your vehicle is un-drivable) of starting your claim
- Your vehicle will be replaced on a comparable basis, which means it will be matched as closely as possible to the type and engine size of your own
- Your vehicle repairs can be carried out at a repair centre of your own choice
- We will arrange legal assistance with issues such as lost earnings, damaged possessions and claims for compensation
- 24/7 assistance from our experienced UK based claims team
To find out more, please call 02392 484 244 and we will be happy to help.
Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.
No need to claim on your insurance
Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.
However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.
We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.
However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.
We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.
No excess to pay
Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.
This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.
By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.
This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.
By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.
Receive a comparable replacement hire vehicle
Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.
Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.
Car Call and its partners will provide a comparable replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.
So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.
Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.
Car Call and its partners will provide a comparable replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.
So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.
Manufacturer approved vehicle repairs
If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.
Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.
Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.
Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.
Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.
Legal Assistance
Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.
They issues they can assist you with include:
They issues they can assist you with include:
- Recovery of the cost of the replacement hire-vehicle
- Recovery of the cost of uplifting your damaged vehicle
- Recovery of all repair costs
- Recovery of the cost of damaged of personal items
- Seeking financial compensation for an injury
