Whiplash Compensation
Claims Advice






If you are considering making a whiplash compensation claim, we and our partners can provide you with the help and advice you need.

Successful compensation claims can range from a few hundred pounds to several thousand depending on your injury, so give us a call on 02392 484 244 and we will be happy to help.

A whiplash injury is produced by a rapid forward and backwards movement of the head/neck causing an over extension of the neck muscles. This type of injury can be caused by vehicle impacts at any angle and even at low impact speeds.

The stiffness and pain resulting from a whiplash injury can last for several days for a minor injury or longer for more serious conditions, but the initial symptoms may not always be apparent until the day after the incident happend.

If you believe you have suffered a whiplash injury you should always seek professional medical advice to ensure that you get appropriate treatment for your particular injury.

If your whiplash injury was caused by someone else's negligent driving, you may be entitled to make a personal injury compensation claim. The solicitors we work with has helped thousands of people get compensation for the discomfort they have suffered, lost earnings and medical expenses.

Your appointed solicitor will guide you through the claims process and look in to your particular circumstances to seek a compensation settlement that is appropriate for you. We keep the paperwork to the minimum and will even send an advisor to your home to help you complete any forms if you wish.

For further advice regarding a whiplash compensation claim, please call us on 02392 484 244 and we will be happy to help you in any way we can.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.



No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a comparable replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a comparable replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury