Will I get a hire-car/courtesy car after an accident?
If you have been involved in a road accident and your vehicle is unroadworthy, you may be wondering if you are entitled to a replacement hire-car or courtesy car.
Whether or not you are entitled to a hire-car or courtesy car will depend on the type of insurance policy you have and the circumstances of your accident. Some policies may include a replacement vehicle 'as standard' and some may not.
Even if you are entitled to a replacement vehicle, the vehicle provided may not be suitable for your needs or there may be limitations on the length of time you can use it for. For further help and advice please call 02392 484 244.
How we can help with hire cars and courtesy cars
We and our partners help thousands of drivers every year by organising suitable replacement vehicles, vehicle repairs and legal help following accidents that were not their fault.Because our service is independent of any insurer, we are not bound by any limitations you may have on your policy.
How our service works
If you have been involved in an accident that was not your fault, we can independently arrange the assistance you need and recover the costs of these services directly from the at-fault drivers insurers.Your own insurer will be notified for information purposes only, so your claim is not handled by your insurer and your no-claims bonus should not be affected.
What services do you provide
We provide a range of services to resolve all the typical issues you may encounter following a road traffic accident. Typically these may include:- We provide a comparable replacement vehicle if yours is unroadworthy and/or being repaired
- Your replacement vehicle is delivered typically within 3 hours (if your vehicle is un-drivable) of starting your claim
- The damage to your own vehicle is assessed by an independent automotive engineer
- Repairs to your vehicle will arranged at an approved accident repair centre that is local to you
- If you prefer to use a specific garage, let us know and we will arrange this for you
- Legal assistance can be arranged with your accident related issues
- Help is available with your claim 24/7 from our experienced UK based claims team
If you would like to know more about our services, simply call 02392 484 244 and we will be happy to help.
No need to claim on your insurance
Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.
However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.
We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.
However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.
We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.
No excess to pay
Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.
This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.
By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.
This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.
By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.
Receive a comparable replacement hire vehicle
Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.
Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.
Car Call and its partners will provide a comparable replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.
So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.
Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.
Car Call and its partners will provide a comparable replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.
So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.
Manufacturer approved vehicle repairs
If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.
Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.
Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.
Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.
Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.
Legal Assistance
Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.
They issues they can assist you with include:
They issues they can assist you with include:
- Recovery of the cost of the replacement hire-vehicle
- Recovery of the cost of uplifting your damaged vehicle
- Recovery of all repair costs
- Recovery of the cost of damaged of personal items
- Seeking financial compensation for an injury
