What is a personal injury compensation claim?




Personal injury compensation is where you have been involved in an accident of some kind that was not your fault, and where you have sustained an injury as a result of someone else's negligence.

A personal injury solicitor will be appointed to act on your behalf, and will present a case to the at-fault drivers insurance company. After taking into account the type of injury sustained, it's severity, specialist treatments and any other issues relating to long term care, a compensation amount will be determined and the case put forward.

Car Call and our partners specialise in helping motorists and motorcyclists with compensation claims of all types, whether it be for an injury or crash repairs, we can help you.

If your accident happened some time ago, it is still possible to make a retrospective injury compensation claim. In the UK the law currently states that anyone who has been injured in an accident that was not your fault within the last 3 years, is entitled to make a personal injury compensation claim against the negligent party.

The solicitors we work with are personal injury compensation specialists who will act on your behalf. We will deal with everything for you, keeping you up-to-date at every stage of the process. You can also be assured that we will look to achieve the best possible outcome for your settlement.

If you are involved in a road accident we can not only help you claim personal injury compensation, but we can arrange for your vehicle to be repaired at either a garage of your choice, or one of our approved accident repair centres. We can also provide you with a comparable replacement vehicle while your car is off the road.

So how much do these extra services cost you? Costs are recovered directly from the at-fault drivers insurance company.

If you have been injured in an accident that was not your fault, we can help you make a personal injury compensation claim. Just give us a call us on 02392 484 244 . Just give us all the details you can and we will call you back, if we can help - we will.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a comparable replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a comparable replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury