Need a better-quality replacement hire-car without changing your car insurance policy?

You may think that when it comes to the type of vehicle you get after an accident, that you are purely at the mercy of your insurer and the small print on your policy. Well actually - that depends on who was at-fault in the accident.

Anyone who has been involved in an accident that was not their fault is entitled to receive a suitable replacement vehicle to use if theirs is un-roadworthy.

Some people may pay a premium for this service on their policies, but even if you do not – we can provide you with a quality comparable replacement hire-car AND resolve your entire accident claim independently of your insurer.

Call us on 02392 484 244 to find out more.

I have to use my insurer - don’t I?

No, you don’t. Just report the accident to them for 'Information purposes only' which means you comply with the terms of your insurance - then we take care of everything from there.

So, by not making a claim on your policy - you will not have to pay any excess and the cost of your insurance at renewal does not increase.

What do we do?

We organise everything you need - including your hire vehicle, repairs and legal assistance.

When your vehicle is repaired and our assistance is complete, we and our legal partners recover the costs on your behalf, directly from the insurer of the at-fault driver.

We help thousands of drivers get the quality of accident assistance they deserve, regardless of what their insurance policy ‘allows’.

  • There is an alternative to a claim on your own insurance policy

  • There is no excess to pay

  • Your no-claims discount should remain protected

  • We provide a comparable replacement vehicle if yours is un-roadworthy and/or being repaired

  • Your replacement vehicle will be delivered to your home or place of work typically within 3 hours (if your vehicle is un-drivable) of accepting your claim

  • Your vehicle can be repaired at one of our approved accident repair centres or at a repair centre of your own choice

  • Repairs carried out on your vehicle at our approved repairers are fully guaranteed

  • Our partner solicitors will assist you with the recovery of travel expenses, lost earnings, damaged property and/or personal injury claims where appropriate

  • 24/7 help and advice is available with all aspects of your claim

To get independent accident assistance without a claim on your car insurance policy, call 02392 484 244 and we will be happy to help.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.

No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a comparable replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a comparable replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury