Is it right to make a personal injury claim?




Anyone who has been unfortunate enough to be injured as the result of someone else's careless or negligent driving is entitled to seek personal injury compensation. There is nothing to be ashamed of - the law says you are entitled to this money.

Your compensation settlement is intended to not only compensate you for the discomfort you have suffered, but also to assist with other related costs as well.

We and our partners help thousands of people every year who have been involved road traffic accidents resolve their personal injury claims and vehicle related issues.


How a personal injury compensation claim can help following a non-fault accident

If you have suffered a significant injury, there are a number of factors that will be taken into consideration when your appointed solicitor seeks a compensation settlement for you.

  • The type of injury you have, based on the assessment of a medical professional

  • How the injury impacts your ability to carry out your normal daily activities

  • Whether or not the injury results in a permanent physical or mental disability

  • If short or long term specialist medical care is required to treat the injury


Whatever your type of injury, you can be assured that we will always look to achieve the best possible personal injury settlement for you.

So if you have sustained an injury following a road accident that was not your fault, either claim online using the button below or call us now on 02392 484 244 for help and advice from one of our experienced claims advisors.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a comparable replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a comparable replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury