About non-fault taxi accidents


If you drive a taxi for a living, losing the use of your taxi because you have been involved in an accident can be devastating to your business. As they are usually fitted with specialist equipment it can be difficult to find a replacement taxi to use whilst yours is being repaired.

If you have a non fault accident in your taxi Car Call and our partners can provide you with a replacement vehicle fitted with all the necessary equipment to continue your taxi business.

We can arrange for a suitably equipped vehicle of similar size to your own to be delivered to you for the duration of the repairs. Whether you drive a saloon, people carrier or even a black cab, we can usually find the type of vehicle you need.

Because we and our partners recover the costs on your behalf directly from the at-fault drivers insurer, you will not have to pay any costs whatsoever for our services.

Can you get my Taxi repaired?

Yes we can. At Car Call we and our partners can also organise repairs to your taxi at one of our approved accident repair centres. Unlike your insurer, we can even arrange for your taxi to be repaired at a garage of your choice if you prefer.

Can you help with a compensation claim?

Yes, the solicitors we work with who specialise in road accident related injury compensation claims. We will always seek to achieve the best possible compensation settlement for you.

So I don't need to claim on my own insurance?

It’s up to you. If your policy provides the legal cover and assistance you require and you are not concerned about the effect your claim may have on your future insurance costs – you may choose this option.

However using our alternative claims assistance allows you to get your vehicle repaired, a suitable replacement and legal assistance all without potentially losing your no-claims bonus and increasing the future cost of your car insurance.

Your insurer will be notified as required by law but it is not be registered as a claim on your policy.

If you would like further information or advice regarding your accident, simply call 02392 484 244 or just complete our simple online form using the button below.



No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury