Black Cab Accident Management


If you run a Black Cab business, you need to keep all your overheads under control. When it comes to insurance, there is no better way than to outsource all your non-fault claims to Car Call.

We appreciate that keeping your drivers busy is critical to your business, that’s why with over 10 years’ experience in the Accident Management industry, we know what it takes to keep our customers happy.

Top quality repairs at a respected Accident Repair Centre is a given. Accident Repair Centres in our approved network only gain our approval by consistently providing great repairs and excellent customer service.

But that’s not enough for us, we know that you need your replacement Black Cab taxi’s not in one, two, three or more days after your vehicle is in for repair – you need them today. That’s why we can typically deliver your replacement Black Cabs on the same day your vehicle becomes unroadworthy.


Non-fault Accident Management you can rely on

We have developed a range of services to ensure that your business, your vehicles and your drivers are looked after effectively after an accident.

  • No claim on your fleet taxi insurance, we handle everything for you

  • The cost of your future insurance should not be affected by your non-fault claims

  • No policy excess to pay

  • We can report your fault accident claims to your insurer too

  • We will supply a suitable like-for-like replacement Black Cab Taxi if yours is un-roadworthy and/or being repaired

  • Your replacement Taxi is delivered typically on the same day you report your vehicle as unroadworthy

  • We arrange guaranteed repairs for your Black Cab Taxi at one of our approved accident repair centres

  • Alternatively, they can be repaired at your preferred garage

  • Legal assistance will be arranged for the recovery of your expenses, lost earnings or claims for compensation

  • All costs and charges are recovered directly from the at-fault driver’s insurer on your behalf

  • Help is available 24/7 for all your claim queries



To find out more about our Black Cab Accident Management solutions, call 02392 484 244and we will be happy to help.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury