Motor accident repair and recovery services


Because we assist thousands of motorists every year across the UK, we have established an approved network of approved accident repair centres that provide high quality vehicle accident and crash repairs for anyone involved in a non-fault accident.

If you need your vehicle recovered after an accident where you are not at-fault, we and our partners can provide you with assistance as an alternative to an insurance claim.

Call us on 02392 484 244 now and one of our advisors will be happy to help.


Why our independent claims service is so popular

Our customers choose to use our accident services not just because we and our partners offer a great customer service - we can actually save you money too.

If you have a car accident that was not your fault, you will almost certainly be required to pay the excess you have on your policy. In addition to this, your next insurance premium is likely to increase as well.

We believe that we and our partners can provide you with excellent accident assistance.

We achieve this by recovering the costs of all the services we provide, directly from the insurer of the at-fault driver. So - you have no need for a claim on your own car insurance policy.

The services we and our partners can provide following a non-fault accident include:-

  • Recovery of your vehicle from the scene of the accident to an approved accident repair centre in your area

  • High quality car accident repairs at one of our approved accident repair centres, or a repair centre of your choice

  • A like-for-like replacement hire vehicle for you to use while your vehicle is being repaired

  • Legal advice and assistance including claims for loss of earnings and injury compensation

  • 24/7 advice and assistance from an experienced claims advisor



For more information about our service or if you would just like some free advice, call us on 02392 484 244 and we will be happy to help.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury