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Car accident claims | What is a credit hire car?


If you have been involved in an accident that was not your fault, under UK law you should be placed in similar position to the one you were in before the accident occurred – at the expense of the at-fault driver’s insurer.

Basically ‘Credit hire’ means the provider of your replacement hire vehicle is bearing the cost of that vehicle for you, until you no longer need it and they will recover these costs directly from the at fault drivers insurance company.

Car Call UK and its partners provide independent claims assistance for anyone who was is not responsible for the accident they were involved in.


Don’t just get a courtesy car, get the like-for-like replacement you are entitled to

Finding a car accident repairer who can guarantee that you will have a courtesy car can sometimes be difficult. Even if you have a courtesy car (or replacement vehicle) available on your insurance policy you may not be offered a vehicle that is a suitable replacement for your own.

Because we and our partners recover your accident related costs directly from the at-fault driver’s insurer, we can organise a quality like-for-like replacement hire vehicle that is appropriate for your needs. Being independent of any insurer means you will not need to make a claim on your own insurance policy.

In addition to this you will also have the option of choosing your own repairer, rather than having to use the one your insurer specifies. However, if you would like us to find a repairer for you - we can. We have a network of approved repairers across the UK - chosen based on the quality of their repairs and superior customer service.

Our service also includes legal support to help you with the recovery of accident related expenses or help to pursue an injury compensation claim if you need it.

Thousands of people every year choose to use our independent claims service every year. This enables them to get the level of service they are entitled to, without having to pay their excess or having to put up with an increase in their car insurance premiums.

If you would like to find out more about our services just give us a call on 02392 484 244 and one of our experienced claims advisors will be happy to assist you.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call UK and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.
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