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Motor Accident?

Storage and recovery costs after an accident


If you have been involved in a road traffic accident and your vehicle is not safe to drive because of the damage, you (or the police may do this for you) will have to arrange for it to be collected using a recovery vehicle and stored in a compound temporarily until the accident inspection/repairs have been organised.

Depending on the circumstances of the accident, your vehicle may be stored in the compound for days or weeks after the collision, before it is taken to the garage for repair.

If you have comprehensive car insurance and you are at-fault for the accident, you would normally claim on your policy and your insurer should cover these costs for you. Unfortunately, if you only have third party car insurance, you will have to cover these costs yourself.


The disadvantages of making a non-fault claim on your car insurance

If you were not at-fault and choose to make a car accident claim with your insurer to recover your accident costs, you will almost certainly still have to pay the excess on your policy and also your insurance premium will probably increase as a result of your non-fault claim.


The advantages of making a non-fault claim using our independent claims service

We independently help thousands of motorists every year get their vehicles recovered and repaired without them having to claim on their car insurance.

Because we and our partners recover the costs associated with your accident directly from the insurer of the at-fault driver’s insurer, it means that you will not need to make a claim on your own insurance policy.

As you don't claim on your own policy this also means that you will not have to pay the excess and your policy renewal premium should not be affected.


Is recovery and repair all you do

We provide everything you need to resolve your accident. From arranging the recovery of your vehicle to getting compensation for lost earnings or a personal injury.

A summary of our services is shown below: -

  • We arrange for a like-for-like replacement vehicle to be delivered to you, typically within 3 hours of starting your claim

  • We will arrange for your damaged vehicle to be repaired at one of our approved accident repair centres or at a repair centre of your own choice

  • Storage or recovery costs are recovered as part of your non-fault claim

  • The solicitors we work with can also look to assist you with issues regarding injury compensation and the recovery of lost earnings

  • You will have 24/7 access to our claims team if you have any questions or queries



Remember – we provide all these services without you having to claim on your own insurance.

To find out more about our service, just call us on 02392 484 244 or complete the enquiry form on this page and we will get back to you.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call UK and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.
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