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Motor Accident?

Independent car insurance claims advice and assistance


Car Call UK independently give advice and provide claims assistance to thousands of UK motorists every year.

Car accident liability and other related issues can often be complex, and whilst we can’t give a definitive answer to a liability query, we can give you guidance based on the thousands of accident scenarios and their outcomes, our experienced claims team have had to deal with.

So if you have had an accident and you are unsure of who may be at-fault or what you should do next, we will be happy to point you in the right direction.


Why use our independent non-fault claims service?

There are many reasons why people choose to use our non-fault claims service to get their vehicle repaired instead of making a claim on their car insurance.

Here are just some of them: -

  • They can’t afford to pay the large excess on their policy

  • They don’t want to lose their no-claims bonus

  • They want to use their own repairer without incurring penalty charges

  • Their policy does not entitle them to a like-for-like replacement hire-car



If you were not responsible for the accident you were involved in, we can look to provide the assistance you need without you having to make a claim on your own policy.

We provide everything you need - including vehicle repairs and the recovery of un-insured losses. All the costs and charges associated with your claim are recovered directly from the insurer of the at-fault party, so you have no excess to pay and your no-claims bonus should not be affected.

Our service provides: -

  • A like-for-like replacement vehicle if yours is un-roadworthy and/or being repaired

  • Your replacement vehicle will be delivered typically within 3 hours of accepting your claim

  • Your vehicle can be repaired at one of our approved accident repair centres or at a garage you specify yourself

  • Repairs to your vehicle are fully guaranteed

  • We can arrange legal assistance with the recovery of travel expenses, lost earnings, damaged property, help with personal injury compensation and other accident related issues

  • Free help and advice with all aspects of your claim



We independently help thousands of drivers every year with their road accident claims. If you would like some advice or would like to make an independent accident claim for you, call us on 02392 484 244 and we will be happy to help.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call UK and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.
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