Non-fault accident courtesy car


If you need a courtesy car after an accident, our independent claims service can arrange a hire-vehicle for you if you were not at fault. This is an alternative to a car insurance claim because we and our partners recover the costs directly from the at-fault drivers insurer. Call 02392 484 244 for free help and advice


The difference between 'courtesy cars' and hire vehicles

If you have been offered a courtesy car by your insurer it is important to understand that this is not the same as being offered a replacement hire-car.

A courtesy car would typically be a basic small saloon or hatchback with little or (more likely) no choice as to the type of vehicle you will receive. This would be supplied by the repairing garage which may also have limitations on their use and availability.

Replacement vehicles are provided on a like-for-like basis. This means that if you drive an MPV or perhaps a sports car, you will receive an MPV or sports car as a replacement. We can supply vehicles of all tyes from our extensive fleet, with most vehicles we provide being less than 6 months old.


When would I get my replacement vehicle?

We and aour partners can typically deliver a replacement vehicle to your home or place of work within 3 hours of starting your accident claim with us.


So can you and your partners deal with my entire accident claim as an alternative to a claim on my own insurance?

Car Call and our partners provide all the assistance you are likely to need following a road traffic accident. This includes arranging all the repairs to your vehicle, your replacement car of course and even legal assistance as well.


Your vehicle is repaired at an approved accident repair centre

Our UK network of approved accident repair centres are chosen based on their facilities and quality of service. We can arrange for your vehicle to be repaired at a centre that is local to you or - if you prefer - we can use a repair centre of your own choice. Your vehicle repairs are fully guaranteed and will be carried out to your vehicle manufacturer's specifications.


We can also arrange legal assistance

If you have been unfortunate enough to be injured and would like to claim compensation or you would like to recover expenses or lost earnings, we can arrange for legal assistance as part of your claim.


Will this cost me anything?

No. We and our partners recover costs directly from the insurer of the person responsible for the accident.

To get yourself a like-for-like hire vehicle or find out more about our service, call us now on 02392 484 244 and one of our experienced claims advisors will be happy to help.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury