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Motor Accident?

What is enhanced courtesy car cover?


You may have heard the term ‘enhanced courtesy car cover’ bandied about by insurance companies, which is usually provided at an extra cost by an insurer.

This means that you get a like-for-like replacement hire-car instead of the garages courtesy cars to use in the event of an accident

Car Call UK and our partners helps thousands of motorists every year by independently arranging their replacement vehicles, repairs and legal assistance after a non-fault accident. Because we have nothing to do with any insurer, it means you get all the assistance you need, but without having to make a claim on your policy.

It also means you get a like-for-like replacement hire-car even if your policy does not have any courtesy car cover at all.

If you have been involved in a car accident, you will probably need a replacement vehicle to use if yours is un-roadworthy. Even though you may have the facility of a replacement vehicle on your insurance policy, you may not be offered the type of vehicle that suits your needs.


We supply the type of vehicle you need

We all choose the vehicles we drive for specific reasons. We appreciate that you will not only want that type of vehicle as a replacement – but the law says you are actually entitled to it. So we and our partners match the type of vehicle you drive, to the vehicle we provide as a replacement.

Your replacement vehicle will typically be delivered to your home or place of work within 3 hours of starting your claim. We and our partners can provide a wide range of vehicles from sports cars to large commercials, so the chances are we and our partners can provide the type of vehicle you need.


We repair your own car as well

We arrange the repairs to your own vehicle as part of service. We have a network of approved accident repair centres and will place your vehicle with a repairer that is local to you. All the repairs carried out on your vehicle are fully guaranteed and are of course, carried out to the vehicle manufacturer's specifications.


If you need legal assistance…

Often following a road traffic accident, you may require legal assistance in order to properly compensate you for any losses and/or injuries you may have sustained.

These may include:-

  • Recovery of expenses

  • Recovery of lost earnings if you are unable to work

  • Recovery of storage charges for a damaged vehicle

  • Costs of tools, equipment or other possessions damaged or destroyed in the accident

  • Compensation for any injuries you sustain



To find out more about our service, call 02392 484 244 and an experienced claims advisor will be happy to help.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call UK and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.
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