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Motor Accident?

Alternatives to a no-fault claim on my car insurance


You may have already found this out from your insurer or you may have discovered it on the internet, but making a non-fault claim on your car insurance policy can have so many disadvantages that it makes sense to avoid a claim on your policy and consider our alternative.

Car Call UK and our partners help thousands of drivers every year do exactly that.


How our independent claims service is different

If you were not responsible for the accident, we can independently help you resolve your accident issues without a claim on your policy.

By using our independent claims service: -

  • You will not be making a claim on your car insurance policy

  • We independently arrange your repairs, your replacement vehicle and legal assistance

  • We and our partners recover the costs involved directly from the at-fault driver’s insurer on your behalf

  • We will notify your insurer for 'information purposes only' so the notification terms of your policy are met

  • You will not have to pay the excess on your policy

  • The cost of your next insurance premium should not increase because of your accident



We provide all the assistance you would expect from a claim on your own insurance policy, but without any of the above disadvantages.

The services we provide include: -

  • We will organise the recovery of your damaged vehicle

  • You will receive a like-for-like replacement hire-vehicle

  • Your replacement vehicle is delivered typically on the same day you start your claim

  • Your vehicle can either be repaired at one of our approved accident repair centres or at a repairer of your own choice

  • Your vehicle repairs are fully guaranteed and all repairs are carried out in accordance with your manufacturers specifications

  • Legal assistance is arranged for accident related issues such as the recovery of expenses, lost earnings or claims for compensation

  • You get access to our 24/7 claims help line



All these benefits are available to you, regardless of the type of insurance cover you may have on your car.

To get help today, call on 02392 484 244 and we will be happy to help.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call UK and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.

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