The benefits of in-car video or ‘Dashcam’ camera systems



The use of in-car video or ‘Dashcam’ systems is on the increase in the UK. Their use has generally been welcomed by the insurance industry as a way of encouraging better driving and in some instances ‘capturing’ video evidence in the event of a non-fault accident. If you have been involved in an accident and you believe that you were not at-fault, call us now for help and advice on 02392 484 244.


Car accidents and liability

If you are involved in a car accident, establishing who was at-fault is vital. If the circumstances of the accident are clear or the person responsible has admitted fault there is of course, no problem. It is when there is a dispute between the parties involved that difficulties can arise.

In these situations the liability can often be established with the help of an independent witness who can verify a version of the incident. If there are no independent witnesses the insurers involved may have to agree a split liability claim, with both parties being allocated a portion of the liability or ‘blame’.

In situations where there are no witnesses to verify your version of events, a video recording of what happened could make a difference to the outcome of your accident claim.


Can an In-car or ‘Dashcam’ camera be helpful in an accident claim?

The use of in-car video footage may be admissible in court, but be aware that there could be factors involved with image quality etc. that may prevent it being used.

The in-car video systems currently available vary greatly in price and image quality, but generally the more expensive the equipment, the better the video quality.


How we can help after a non-fault accident

If you have been involved in a non-fault accident we can organise the assistance you need, independently of your insurer. We deal directly with at-fault drivers insurer and recover the costs of the services we provide on your behalf.

The benefits of our service at a glance:

  • An alternative to a claim on your own insurance

  • No excess to pay

  • We deliver a like-for-like replacement for your un-roadworthy vehicle

  • Your replacement will be delivered typically within 3 hours of accepting your claim

  • We arrange guaranteed repairs for your vehicle at one of our approved accident repair centres

  • Repairs alternatively can be arranged at a garage of your own choice

  • Legal assistance can be arranged for the recovery of your expenses, lost earnings or claims for compensation

  • Help is available 24/7 for all your claim queries


If you have Third Party Fire and Theft insurance and would like assistance a non-fault accident, call us on 02392 484 244 and we will be happy to help.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury