Vehicle accident recovery and repair services


Call us now on 02392 484 244 for a complete non-fault accident recovery and repair service.

Our independent claims service helps thousands of motorists every year.

Because we and our partners recover the costs directly from the at-fault driver’s insurer, there is an alternative to a claim on your own car insurance policy, so you will have no excess to pay and your no-claims bonus stays protected.


Get your car recovered, repaired, a hire car and legal assistance – with just one phone call

Our aim is to make things as easy as possible for our customers by arranging everything you need to get you back on the road in the shortest possible time.

Few of us can do without our cars, whether it’s for business or not.

We will arrange a replacement hire vehicle that is of similar make, model and engine size to your own, so you can continue your daily activities as normal during the repair process.

Your replacement vehicle will be delivered to your door and you can even use it if your vehicle is a total loss, for up to 7 days after you receive your settlement cheque.

We appreciate that our customers expect high quality repairs to their vehicles, that is why we only use repairers that we know will provide an excellent service. We can arrange your repairs for you at one of our approved accident repair centres or even at repair centre of your own choice.

If you have been injured as a result of your accident and you wish to get compensation for your injuries, the solicitors we work with can help you achieve an appropriate settlement. They can also help with the recovery of costs for damaged property or expenses

To find get your vehicle recovered and start your independent accident claim, please call us on 02392 484 244.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury