Can I use video from my in-car dash camera as evidence after an accident?



If you have video from an in-car camera or ‘Dash Cam’ system that clearly shows you were not at-fault for an accident, this could be accepted as evidence. For independent help and advice following an accident, call 02392 484 244 and we will be happy to help.

In-car video camera systems are becoming a popular way for careful drivers to verify that they were not at-fault after an accident.

Any video you provide must be of good enough quality to clearly show the third party caused the accident and there must be no question over the date/time it was taken or that the video has been edited or tampered with in some way. If there is any doubt over its clarity or validity it may not be admissible as a form of evidence.


Making a non-fault accident claim independently of your insurer

We independently help motorists get their vehicles repaired, provide replacement vehicles and legal assistance. Because we deal directly with the at-fault drivers insurer on your behalf, so there is an alternative to a claim on your own insurance policy.

How our service benefits you:

  • No excess to pay

  • Your no-claims discount should not be affected

  • We and our partners provide you with a like-for-like replacement for your un-roadworthy vehicle

  • Repairs to your vehicle are arranged at one of our approved Accident Repair Centres or at a repair centre you choose

  • Legal assistance is arranged for all your accident related issues


To find out how our service can help following your accident, call us on 02392 484 244 and we will be happy to help.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury