Hackney Carriage replacement hire


If you are a Hackney Carriage or ‘black cab’ taxi driver you may have already experienced problems when trying to get a replacement hire vehicle if you have been in an accident.

Car Call have been helping taxi drivers like you for over a decade, by provide exactly the type of vehicle you need and arranging your repairs after non-fault accidents.


Why make a claim on your Taxi insurance when there is an alternative?

Taxi Insurance is a major overhead for any Taxi business. We and our partners provide you with an easy way to keep the number of claims on your Taxi insurance to the minimum and ensure your annual insurance costs are kept under control.

We independently resolve your repair and replacement vehicle needs so your own insurance provider does not need to be involved at all.

So, you get your vehicle repaired, a suitable replacement and legal assistance - without a claim on your own policy.

You will have no excess to pay and your annual insurance costs should not be affected by your independent claim.


How much does this service cost?

After your Taxi is repaired and you have returned your hire vehicle we and our partners recover the costs and charges directly from the insurer of the person responsible for the accident.


So exactly what assistance do you provide?

Imagine the assistance you would get from the best Taxi insurance policy you could find - and that is that is pretty much what we provide.

  • Your Taxi will be recovered to approved accident repair centre or repairer of your choice

  • The damage to your Taxi is assessed by an independent Automotive Engineer

  • A like-for-like replacement plated Hackney Carriage or ‘Black Cab’ Taxi is delivered to you, typically within 3 hours of your case being accepted

  • Your approved accident repair centre will repair your Taxi

  • Your repairs are fully guaranteed and are carried out according to your manufacturer specifications

  • We arrange legal assistance with the recovery of lost earnings and/or help to pursue personal injury claims

  • Our UK based claims team are available to deal with your queries - 24/7



To get a replacement plated Hackney Carriage or ‘black cab’ Taxi and your own vehicle repaired, call 02392 484 244 and we will be happy to help.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury