Can I choose where my car is repaired after an accident


If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car.

Many motorists like to get their vehicles repaired and serviced at particular repair centres or garages for obvious reasons. They have used them many times before and so they can be sure that they will get good quality service.

If you make a claim on your car insurance policy, your insurer is likely not to allow you to get your vehicle repaired at all, unless it is with one of their ‘own’ approved repair centres. This is not necessarily because they provide a good service, it is more likely because they have agreed repair rates that are advantageous to themselves.

Even if they reluctantly allow you to choose your repairing garage, there are likely to be restrictions associated with this - such as not being able to have a courtesy car.


Make an independent non-fault claim and you can choose who repairs your vehicle

Car Call independently help anyone who has had a non-fault accident get the kind of service they are entitled to.

We only use garages and repair centres where the facilities, quality of service and workmanship meet our exacting standards, and only then will they be added to our register of Car Call Approved Repairers.

What’s more, if you want to choose your own repairer, that’s absolutely no problem – just tell your claims advisor who you want to use and they will do the rest.

How we help after an accident: -

  • We arrange for your damaged vehicle to be collected and returned following the repair

  • We will either find an approved repair centre in your area or you can use a garage of your own choice

  • We and our partners provide you with a quality like-for-like replacement vehicle, delivered to your door, to use for the duration of the repairs

  • We arrange professional legal advice for the recovery of expenses, damaged property, lost earnings and personal injury claims

  • We and our partners recover the costs from the at-fault driver’s insurance company on your behalf



If you have had a car accident that was not your fault, call us on 02392 484 244 and one of our experienced claims advisors will be happy to assist you.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury