Car accident compensation claim advice



Anyone who is looking to make a car accident compensation claim for the first time is likely to need some guidence regarding the options available to them.

We independently help thousands of motorists every year by arranging specialist legal assistance for clients involved in car accidents that were not there fault. For free advice regarding your compensation claim, call 02392 484 244 and we will be happy to help.

Am I entitled to personal injury compensation?

Everyone is entitled to seek financial compensation if they have been injured as a result of someone elses careless or negligent driving.

Even if you don't have any obvious injuries, it is important to remember that some types of injury may not manifest themselves for days or weeks after the incident.

Conditions such as Post Traumatic Stress Disorder (PTSD) or whiplash neck injuries can cause a great deal of stress and discomfort. Specialist treatment for these conditions can speed up the recovery process, the potential costs of these treatments could be incorporated into your final compensation settlement.


What is covered by an injury compensation settlement?

An injury compensation settlement will depend on your particular injury and the consequences of that injury. Typically this would take into account the following:-

  • The pain and discomfort you have suffered

  • Help if you are unable to work due to the injury

  • Costs of medical treatments to aid your recovery

  • Costs of disability aids or equipment

  • Modifications to your home or personal care costs


Will I be provided with a solicitor?

We will arrange for a specialist personal injury solicitor to deal with your compensation claim. Your appointed solicitor will consider your particular circumstances and discuss the options available to you. A claim settlement will then be sought that is appropriate for your current and future needs.

As always the solicitors we work with will endeavour to achieve a compensation settlement amount that is in your best interests.

To find out how we can help with your compensation claim, call our help line on 02392 484 244 and we will be happy to help.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury