Accident Management Specialists for prestige, performance and luxury car claims


Even if you think you have one of the best car insurance policies around, you may still end up being restricted by the various conditions in the small print. For example, there is likely to be restrictions on the type and usage of replacement vehicle you receive. What’s more you could end up being penalised for non-fault accident claims – in other words, you are paying for someone else’s mistake.

Our Accident Management service provides a cost-effective way to get the quality of service you expect. Because we act independently of your insurer, we are not bound by the constraints of your policy and so we able to provide services such as a genuine like-for-like replacement cars to our valued clients.

So, for example, if your new Lamborghini is damaged and rendered unroadworthy by a careless driver, we will source a replacement Lamborghini that is of a similar make and model to your own – or better – as a replacement. You are not making a claim on your policy and so you are not penalised for making a non-fault claim. All the costs associated with your claim - including ours, are recovered directly from the insurer of the person responsible on your behalf. Call 02392 484 244 to find out more.


Compare the options on your insurance policy to the features of our service

If you were not responsible for the accident you were involved in, then you have the option of either making a claim on your own insurance policy or making a claim independently of your insurer. Compare our service to that of your insurer and decide for yourself.

If you make a non-fault claim on an insurance policy: -

  • You will almost certainly have to pay the excess before your vehicle can be repaired

  • You may not receive a replacement vehicle that is suitable for your needs

  • You may not be entitled to legal assistance with your claim

  • You may have no choice where your vehicle is repaired

  • Your insurance premium may increase as a result of your non-fault claim



Alternatively, our independent Accident Management service provides you with the following benefits: -

  • You are not making a claim on your own insurance policy

  • You will have no excess to pay

  • Your no-claims discount should not be affected

  • You will be provided with a genuine like-for-like replacement for your own vehicle

  • Your replacement vehicle is delivered typically within 3 hours of accepting your claim

  • We will arrange for your vehicle to be repaired at a manufacturer approved accident repair centres or at a repairer you choose

  • Your repairs are fully guaranteed and only genuine branded parts are used

  • We arrange legal assistance for you if required for any accident related issues



To take advantage of our Accident Management service, call us on 02392 484 244 and we will be happy to discuss your claim. Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury