Car accident compensation non-fault


If you have been injured in a car accident that was not your fault, you are entitled to pursue the insurer of the at-fault driver for compensation. Call 02392 484 244 and we will be happy to assist with your non-fault compensation claim.


About non-fault car accident compensation claims

In the UK, the law states that anyone who has been injured in a car accident that was not their fault is entitled to claim compensation for the pain and discomfort they have suffered. This compensation may also include any potential additional costs that they may incur as a direct result of the injury.

If for example your injury leaves you permanently unable to walk properly, your compensation settlement could also include costs for the following:

  • Physiotherapy or other ongoing treatment

  • The cost of adapted vehicles or mobility aids

  • Building modifications to your home to improve accessibility for you

  • Day-to-day living costs if you are no longer able to work



Can you give me an idea of how much compensation I will get?

All compensation settlements are unique to the person concerned, as similar injuries can affect people in different ways. Below provides a list of approximate settlement amounts for common injuries.


  • Whiplash. Minor £500 - Severe £200,000

  • Head injury. Minor £500 - Severe, open ended

  • Back and spine. Minor £4250 - Severe open ended

  • Shoulder injuries. Minor £1500 - Severe £15,000

  • Arm injuries. Minor £9000 - Severe, open ended

  • Hand injuries. Minor £1000 - Severe £60,000

  • Pelvic injuries. Minor £1000 - Severe £250,000

  • Leg and foot injuries. Moderate £7500 - £52,000


Your appointed solicitor will approach the insurer of the at-fault driver with a claim amount based on your type of injury and the impact it may have on your normal daily life.

The amount being claimed may or may not be accepted straight away by the insurer. Your appointed solicitor will however fight your corner if necessary and negotiate with the insurer to get the best possible claim settlement for you.

If you have had car accident that was not your fault, please call us now on 02392 484 244 for free help and advice from one of our experienced claims advisors.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury