Road traffic accident


Road traffic accidents can cause a great deal of stress and disruption to those involved. We provide an independent claims service that enables anyone involved in an accident that was not their fault to receive free accident repairs, a replacement vehicle and legal assistance - but without having to claim on their own insurance policy.

We appreciate that at this difficult time, having to deal with the consequences of an accident can be stressful in itself, but to then discover that you have may have to pay out the excess amount on your policy can be annoying at best.


Why you don't have to pay your excess

Unfortunately your insurer would almost certainly require you to initially pay the excess on your policy, even if you were not at-fault for the accident.

Because we deal directly with the insurer of the at-fault driver, your insurer is not involved with your claim - so you have no excess to pay at all.

Get your vehicle repaired, a like-for-like replacement and legal assistance with your claim.

Contact us following your road traffic accident and we will start organising everything for you.


Your replacement vehicle

Firstly we will arrange for a like-for-like replacement vehicle to be delivered to your home or place of work, typically within 3 hours of starting your claim with us.

We have a wide selection of replacement vehicles available, including cars, MPVs, vans and commercial vehicles. You can use your replacement vehicle for the duration of your repairs and for up to 7 days following the receipt of your settlement cheque if your vehicle is un-economic to repair.


Your vehicle repairs

Your damaged vehicle will be repaired at one of our network of approved accident repair centres. All repairs are fully guaranteed and carried out to according manufacturers specifications.


Legal assistance

Sometimes you may need legal assistance to resolve your road traffic accident claim. For example - you may have lost or damaged items in the accident and the cost of these items will need to be recovered as part of your claim. We can arrange for legal assistance to deal with this on your behalf.

If you have been unfortunate enough to be injured in the accident, we can look to pursue a full and fair compensation settlement for the discomfort you have suffered.


Call us now on 02392 484 244 for free help and advice from one of our experienced claims advisors.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury