The accident was not my fault; will I get compensation for my injury?


If you have been injured in any accident that was not your fault, you are legally entitled to seek financial compensation for the discomfort you have suffered. Call us on 02392 484 244 and we will be happy to arrange the legal assistance you need.


You may be unsure about making a compensation claim after your accident. What you have to remember is - you are entitled to this money!

It is also important to remember that your financial settlement is not intended solely as compensation for the discomfort you suffered, it is also intended to help you get the best possible treatment and care.

If you have muscle injuries for example, you could use your settlement to help pay for private physiotherapy sessions or even acupuncture if you feel it will help your recovery.


How much compensation will I get?

Compensation settlements are derived from a medical assessment of your mental and physical condition after the accident. This also includes an assessment of how the injury is likely to affect your daily life and will include additional compensation if it affects your ability to continue working after the accident.


Will I have to go to court?

In the vast majority of cases a court appearance is not necessary as your claim settlement will be discussed directly between your appointed solicitor and the insurer of the at-fault driver.


Can you help me with the paperwork?

We deal with thousands of injury compensation claims every year and one of the ways we achieve this is by keeping the whole claims process as simple as possible for you.

When we need you to sign or complete any documents, an advisor will be sent to your home to help you and explain what they are for.

To make a claim or simply find out more about our service, call us now on 02392 484 244 and one of our experienced claims advisors will be happy to help.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury