Road accident claims help line



If you are looking to make a road accident claim, you may be looking for some help and advice. Thousands of motorists every year receive advice or assistance via our independent motor accident claims service. Call our accident claims help line on 02392 484 244 and one of our claims advisors will be happy to assist you.

Fortunately most people are careful drivers and so don’t have to deal with the difficulties can surround a road accident claim too often. If you have been unlucky enough to be involved in accident however, you may have queries regarding the options available to you.


Your claim options following a road traffic accident or collision

If you were responsible for the accident you were involved in, you may have to make a claim on your own vehicle insurance policy. This is because the costs incurred by the other party will have to be recovered from your own insurer.

If you were not responsible for the accident you can either make a claim on your own insurance policy or make an accident claim independently of your own insurer.

If you make a claim on your own insurance policy:

  • You will almost certainly have to pay the excess

  • You may lose your no-claims bonus

  • You may not be covered for un-insured losses (ie. help with compensation claims, the recovery of hire-car costs or loss of earnings) if you do not have legal expenses cover

  • You may have to use a garage specified by your insurer for the repairs



If we help you to make a claim independently of your insurer:

  • We and our partners recover the costs and charges directly from the at-fault drivers insurer

  • You will not have pay the excess on your policy

  • Your no-claims bonus should not be affected

  • We arrange legal assistance with your un-insured losses

  • You will be provided with a like-for-like replacement vehicle

  • Your replacement vehicle will be delivered typically within 3 hours of accepting your claim

  • Repairs to your vehicle are arranged at one of our approved accident repair centres or at a repair centre of your own choice

  • Help is available from our road accident claims line 24/7



If you would like some advice or would like to make an independent accident claim, call our road accident claims line on 02392 484 244 and we will be happy to help.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury