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Motor Accident?

Not at-fault for an accident, then your car insurance will probably go up


Yes, unfortunately it is true, even though you were the innocent party in a road accident – you will probably still be penalised for your non-fault claim by your insurer and the cost of your insurance will go up next time.

Your insurer will take the view that you are more likely to have another accident in the future, even if you are not at-fault and increase your insurance premium.


I need my car repaired so I don’t have any choice but to claim on my car insurance?

Well, your insurer may tell you that, but it’s actually not true.

Car Call UK have been helping motorists make independent non-fault accident claims for over 10 years.

By ‘independent’ we mean that your vehicle is recovered, repaired and returned to you without you having to make a claim on your car insurance policy. We have no connections with any insurer.

So, your car insurance costs should stay the same and you don’t have to pay your excess – in fact, you don’t have to pay anyone anything at all, because we and our partners recover the costs involved from the insurer of the at-fault driver on your behalf.


Will you do everything my insurer would do - to help me after my accident?

Yes - we certainly do.

As you will discover, our independent claims service has all the features and benefits you would expect from a comprehensive car insurance policy, but without any of the disadvantages.

We will arrange all the services you would expect, and possibly some you wouldn’t – these include:-

  • The collection, repair and return of your damaged vehicle

  • We will either find an approved repair centre in your area or we can use a garage of your choice

  • A quality like-for-like replacement vehicle for you to use for the duration of the repairs

  • Professional legal advice for your accident related issues

  • We and our partners will recover the costs from the at-fault driver’s insurance company on your behalf
  • All arrangements will be made by our experienced UK based claims team who will keep you informed at every stage of the process



If you have any questions or would like to make a claim, call us on 02392 484 244 and we will be happy to help.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call UK and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.
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