In-car camera or Dash Cam systems and car accident claims?



Affordable in-car camera or Dash Cam systems have now become widely available. So are they a useful extra level of protection in the event of a road traffic accident? Car Call and its partners provides independent help and assistance specifically for drivers who were not at-fault for the accidents they were involved in. To find out how we can assistance you, call 02392 484 244 and we will be happy to help.


Can In-car video help after a car accident?

Video evidence of an accident from an in-car mounted camera may provide the evidence you need to prove a car accident was not your fault.

Even some insurers are starting to offer discounted insurance for drivers with in-car cameras, but it would have to be a system that they have specifically approved for the purpose.

If you are intending to buy a system yourself, you should look carefully at the features they may have in terms of image quality and their ability to record time, date and even GPS location and speed information.

Beware of cheap systems as poor quality video may not provide a usable source of evidence.


The benefits of making an independent non-fault accident claim

Claiming for a non-fault accident on your own insurance policy will almost certainly mean that you will have to pay the excess on your policy before your vehicle will be repaired.

We independently help thousands of drivers every year. The costs and charges for our services are recovered directly from the at-fault driver’s insurer on your behalf.

How we help after your collision:

  • No claim on your own insurance policy

  • No excess to pay

  • Your no-claims discount should not be affected

  • You receive a like-for-like replacement for your un-roadworthy vehicle

  • Your replacement vehicle will be delivered to you typically within 3 hours of accepting your claim

  • We arrange repairs for your vehicle at one of our approved Accident Repair Centres

  • Legal assistance is available for the recovery of expenses, lost earnings or claims for injury compensation


To find out more about our non-fault claims service, call us on 02392 484 244 and we will be happy to help.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury